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Frequently Asked Questions
Videos, Streaming & Download
Q: I’m not able to watch any of the videos!
A: This is most likely on your side – try using different device/browser/OS. We can’t guarantee the intended performance for every kind of software. If you're using VPN - make sure to disable it or change your provider (we recommend RedShield).
Q: A video I’m trying to watch is broken/not available/shouldn’t be on the site.
A: Use the Complaint button below the video to tell us about it.
Q: I’m getting very slow download speed!
A: We are not limiting download speed from our side; this must be an issue with your ISP.
Q: Can I get the file named same as the video’s title when downloading?
A: Video’s displayed title is set and stored separately from the file’s name when it was uploaded. As such, videos are accounted for by their IDs. Therefore, it’s not technically possible.
Q: Can I get the videos downloading in 1080p full hd / 4k / 8k?
A: Our downloads are served in 720p. Technical capacity of our platform and the need to keep running costs manageable does not allow us to go higher than that, given VIDS Platform's large collection of videos. We are not Google.
Membership & Accounts
Q: Could I please get some free Access?
A: Communism is the very definition of failure!
Q: Do I need a new account for each of your sites?
A: Yes, member accounts are tracked separately. Your account only gives you access to the site you created it on. We considered implementing a single account at one point, but discovered it would be problematic in the long run.
Q: Do I get Access at all of your sites at once?
A: No, paying is done individually for each of the sites you wish to have Access with.
Q: How do I cancel my subscription? How can I renew it after it expires?
A: All payments are one-time and Access can be renewed after expiration at your discretion simply by making a new payment. As such, no manual cancellation is ever needed.
Q: Where can I see my Access expiration date? Can I make a new payment before my Access expires?
A: Sure, you will have your expiration date adjusted accordingly. You can view your Access expiration date in your profile any time.
Q: How can I delete my account?
A: Create a thread in General Support forum of your site about it.
Q: I can't pay with any of your payment methods, could I pay in some other way?
A: Unfortunately, at present we do not provide any payment methods other than those listed at the Access page.
Q: Could you please upload more videos of X?
A: We upload whatever we manage to procure; such requests do not influence or facilitate this process.
Q: I want daily updates, why can't you upload more often?
A: The content does not grow on trees. We also have the unfortunate flaw of being humans. We have to sleep and do other humanly things, you know.
Q: I can't upload any videos!
A: We are likely having technical works right now and disabled uploads to avoid servers issues. Your ability to upload videos might also have been disabled for violating rules for uploading - in which case you'd be getting a clear indication for it.
Q: I uploaded a video but can’t see it anywhere!
A: All videos are approved manually, please be patient.
Q: Give me Access, I just uploaded a video and I will upload more high quality content!
A: We are 100% capable of observing and rewarding the community ourselves when appropriate. Being annoying does not help the site and only adds to our workload.